Welcome

SUPPORTING YOUR COMMUNITY

More Than Survivors is one of the largest Ark: Survival Evolved unofficial communities spreading across multiple modern platforms. A community of our scale has a very large and expensive infrastructure where it relies on the people playing to support it financially. 

Our setup consists of powerful dedicated servers that provide the smooth, reliable, and lag-free experience which we hope you all appreciate as it is rare to see with large Ark Servers. These machines are very pricey, along with the tools, software, and licenses we need to sustain the community.

We offer multiple optional Contributor Packages to all our players, this helps us cover our monthly expenses and keeps MTS alive and growing. While rewarding our supportive players. These store items come with some in-game & discord perks

Thank you for supporting MTS Ark!

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Terms of Service

General

Store Orders for MTSArk are payments for digital items only, the goods you pay for hold no physical value as they are virtual.

If you are banned from MTSArk, you will not be refunded. Store items lost in PvP or other natural events in-game will not be replaced. However, items that are proven to be lost in glitches, crashes, or other unpreventable situations may be replaced at the admin team's discretion.

When you purchase any digital goods from our store - You are accepting that if our servers experience any issues such as but not limited to, server crashes, downtime, rollbacks, DDoS attacks, or similar - You are not entitled to any form of compensation or refund eligibility. We pride ourselves in providing the best ARK server experience but sometimes things are uncontrollable, however when these situations arise - We troubleshoot them immediately to the best of our ability.

Please acknowledge that MTS clusters are subject to wipe at any time and your timed store purchase will not freeze or be extended between off-season(s) and will continue to run as normal.

PC Steam Specific

When purchasing whitelists or memberships. Please acknowledge that the whitelists will only be applied to the maps present in our clusters at the time of purchase. This means if a map releases after your purchase your whitelist will not be automatically enabled for that map.  

All kit uses including donator kits will be reset on the 1st of each month.

Refund Policy

MTSArk has a strict NO REFUND policy on all delivered items, as all our items are digital they can be traced.

Any unscheduled payment chargebacks not discussed with MTS Board will result in a permanent ban from MTSArk. If you feel you are entitled to a refund - you must open a Store Issue's ticket at https://www.mtsark.co.uk/support.

Privacy Policy

This Policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.